FAQ

» FAQ


» How can I pay?
» What is the whole delivery amount?
» I want to change or return an item. What and how can I change?
» How will my money be refunded after returning the item?
» I paid by cash in advance but one or all the ordered items are not available. What happens with my money?
» The size selection field doesn't show all sizes. What does that mean?
» Why is the item I ordered sold out?
» My order has not yet arrived. What can I do?
» Will my payment information secure transmitted and not accessible by third parties?
» You didn't get any e-mail confirmation, any item and any e-mail at all? You have general questions about your order?
» Why does my item look different than the pictures of the product at the homepage?
» I have forgotten my e-mail address or my password. What can I do?
» What happens if I'm not home when the delivery arrives?
» Why do I have to create an account?
» Where can I find purchased downloadable products?


1 | How can I pay?

In our store you can choose between the following forms of payment. Please note that the shipping rates depend on the payment options:


» PayPal

PayPal is your reliable partner for secure and direct online payments. Payment with PayPal is as easy as e-mail, and the money is credited to the recipient immediately. For the buyer is always free!



You'll be taken directly to Paypal. There, you have to either register new or register with your existing login. After successful payment you will automatically returned to our shop. Please read the return line to wait! After the amount was credited to our Paypal account the goods will be shipped.

Furthermore you have the opportunity to pay via Credit Card (MasterCard, Visa, American Express, Discover) or DebitCard without registering at PayPal. For these types of transactions, PayPal charges your credit or debit card only for the transaction amount.



2 | What is the whole delivery amount?

» USA

All parcels are dispatched by UPS. The delivery time for shipments within USA takes about 2-6 days . The shipping costs for orders from listed states below, please see the following tables or run through the checkout process with your items to see shipping costs under 'Order Review':



USA
Zone 1
Zone 2
Zone 3
Zone 4
Small Items1
$5
$5
$5
$20
Multiple Small Items1
and/or
Rail and Small Ramps2
and/or
Clothing
$6
$7
$8
$25
Multiple Rails and Ramps2
and/or
Medium Ramps3
and/or
Multiple Small Items1

$7
$9
$11
$38
Multiple Medium Ramps3
and/or
Large Ramps4
and/or
Multiple Small Items1

$10
$13
$18
$58
Big Mama
and/or
Large Ramps4
and/or
Multiple Small Items1
$15
$23
$32
$98
Combination of All
$20
$30
$40
$105


USA
Zone 1

USA
Zone 2

USA
Zone 3

USA
Zone 4

Arkansas Alabama Arizona Alaska
Iowa Colorado California Hawaii
Illinois Connecticut Nevada  
Indiana Delaware Oregon  
Kansas Florida Washington  
Kentucky Georgia    
Michigan Idaho    
Minnesota Louisiana    
Missouri Massachusetts    
Ohio Maryland    
Pennsylvania Maine    
Tennessee Mississippi    
Wisconsin Montana    
West Virginia North Carolina    
Washington D.C. North Dakota    
  Nebraska    
  New Hampshire    
  New Jersey    
  New Mexico    
  New York    
  Oklahoma    
  Rhode Island    
  South Carolina    
  South Dakota    
  Texas    
  Utah    
  Virginia    
  Vermont    
  Wyoming    


1) Small Items Bollie, Berlin Wood single + Sets, Winkler Wheels, First Aid, BR Trucks, up to 6 Paletts, 2 Streetkicker, 3 Poles, 1 T-Shirt, up to 6 Riptape
2) Rail and Small Ramps Bench, Box2, Box3, Box4, Box5, Jay Ramp, Table, Mini Table, Polebank, Kinkledge
3) Medium Ramps Rooftop, Quarter, Mike Schneider Ramp, Loading Dock, Winkler Pocket
4) Large Ramps Funbox, Double Stair, Eurogap, D-Rex, D-Rex Dos, Winkler Dos, Streetplaza Dos





3 I I want to change or return an item. What and how can I change?
You will have to bear the costs for returns from abroad, provided that the item corresponds with the description of the ordered item. Please bear in mind to prepay sufficiently any return from abroad. In case of insufficient postage we reserve us the right to substract the originated costs from the sum to refund.
Customers from abroad do of course have the right to withdraw from the purchase of an item within 14 days too. We grant you full satisfaction or your money back. Duration up to 14 days beginning with the day we received the good.


4 | How will my money be refunded after returning the item?
A basic requirement to get your money refunded is to send us your complete bank data. We need the IBAN & SWIFT/BIC numbers for refunds abroad.
Duration: up to approx. 14 days.


5 | I paid by cash in advance but one or all the ordered items are not available. What happens with my money?
In that case you'll get of course your money back as fast as can be and as soon as we have your bank data. Therefore we need your IBAN and SWIFT/BIC codes. If we didn't get your bank data in the ordering, we will contact you as soon as possible.


6 | The size selection field doesn't show all sizes. What does that mean?
Momentarily are only deliverable the displayed sizes. The other sizes are unfortunately out of stock.


7 | Why is the item I ordered sold out?
In exceptional cases there are items with a large demand which are not available at the time you order them.
Our call centre colleagues will gladly and capably help you choosing the right alternative.


8 | My order has not yet arrived. What can I do?
You can take a look at the status of your order, as well as the tracking number, any time in "my account". If we were not able to accomplish an order immediately, because of the item being sold out, the delivery time will be extended accordingly. We will immediately inform you in those cases. In the exceptional case of the item being definitively out of stock, we will certainly inform you as soon as possible. Our call centre colleagues will gladly and capably help you choosing the right alternative.


9 | Will my payment information secure transmitted and not accessible by third parties?
All personal information such as address or data on your credit card are transmitted via the "Secure Socket Layer " procedure, in short, SSL encrypted and therefore in the transmission via the Internet secure. They merely serve to process the orderand for marketing activities under your account at www.blackriver-shop.com.

For the secure transmission of credit card information over a 256 bit SSL encryption is displayed for your information the web address of our homepage, starting with https (navigation line in the upper window of your browser) and it appears the lock key indicator on the bottom status bar of your browser window .


10 | You didn't get any e-mail confirmation, any item and any e-mail at all? You have general questions about your order?
In that case contact us via E-Mail: officeUS@blackriver-ramps.com or call our staff. We will help you as fast as can be.


11 | Why does my item look different than the pictures of the product at the homepage?
We take pictures of the items in the best possible quality and we try to depict all their details. However, the quality of a cloth or the colour of a product may slightly differ on screen. Our 14 days of right of return allow you to easily change the item.


12 | I have forgotten my e-mail address or my password. What can I do?
If you forgot your password, you can have it sent to the E-Mail address given at your registration.


13 | What happens if I'm not home when the delivery arrives?
The shipment has been dispatched to a UPS driver for delivery today. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

In the U.S. and Canada, shipments that don't require a signature can be left in a safe place at the driver's discretion. This could include the front porch, side door, back porch, or garage area. For residential deliveries that require a signature, you can leave instructions for the driver if no one will be home. For example, you can ask that the shipment be delivered to a neighbor who will be home. If an adult signature is required, and the sender has instructed us not to leave the shipment with a neighbor, we will make another delivery attempt on the next business day.


14 | Why do I have to create an account?
A customer account is not only necessary to place an order: it also offers you considerable advantages. There you can check your current orders, as well as easily manage your delivery address and your payment method, your wish list or your personal data and account configuration.

15 | Where can I find purchased downloadable products?
After you purchased a downloadable product in our webshop the item will be provided under your customer account. Please log-in under your registered user name and click Account->My Downloadable Products. By clicking on Downloads under listed items the video file is ready to download. Please see picture below for a more info.

Downloadable Products

Last updated: 09-07-2012